???.....FAQs.....???

We have tried to cover our most frequently asked questions here ~ please do contact us with any questions not covered or if there is any other way we can be off assistance to you.

REMEMBER you can always call us on 01353 624616 or email us at enquiries@theshakerkitchenandfurnitureworkshop.co.uk  totally without obligation!

 


 

General Questions

 

* Do you have a brochure?
* I can't find something on your site - does this mean you do not do sell it?
* Do you have a retail shop?
* I've been on your website before but the page/product I am interested in has disappeared - where has it gone?
 

OrderWelcome to The Shaker Kitchen & Furniture Workshop, UKing

 

* How long will it take to get my order?
* What if I want to pick my order up in person?
 

Kitchens/Furniture

 

* What areas do you cover?
* Do you have a showroom?
* Do you have a kitchen brochure?
* I am interested in having a design and quotation for a kitchen or piece of furniture - what is the next step?
* I've already got a kitchen on order, do you do kitchen installations only?
 

Worktops/Flooring

 

* How do I order solid wood worktops or flooring?
* How do I order granite worktops?

 


 

General Questions

 

*

Do you have a brochure?

 

We do not produce our own brochures because they would be permanently out of date and unable to convey the full range of what is available - as true bespoke manufacturers, you are not limited by style or choice.  By using our website, we can upload new projects and products within hours at not cost to our customers.  You are more than welcome to print off pages for our own products for future reference and you are always welcome to telephone or email us without obligation.  Why not join our mailing list to ensure you always receive news of the latest updates and changes.

 

 

 

 

 

 

* I can't find something on your site - does this mean that you do not sell it?
 

Absolutely not.  Although we aim to keep our website as up to date as possible, with our continued product developments we always have something new that is waiting to be added - this is part of the reason why a printed brochure would not be feasible.  All you need to do is to telephone or email us and we will be more than happy to help you.

 

* Do you have a retail shop?
 

We have a display area at the Workshop which is currently open (but still with plenty of work to do!). You are more than welcome to pop along to the Workshop for a visit provided you book an appointment.  If you require a specific product please telephone or email to ensure that we have that item in stock to avoid potential disappointment.

 

* I've been on your website before but the page/product I am interested in has disappeared - where has it gone?
 

As we are continually updating our site and adding new products, sometimes pages or products do get moved around.  We have tried to set the site out in the most logical fashion providing as many links throughout the pages to make surfing the site easier.

Occasionally, we may remove a service or product - our web space is very valuable so if we feel that a product or service is not productive to our business we will cease to supply it.  However, this has the benefit of freeing up space for new products.  

As we are a family run, specialist business occasionally we become very booked and have extensive waiting lists for furniture and kitchens so are unable to take further bookings.  Although this may mean disappointment for some, we are confident that our customers would prefer us to maintain our high standards than to over-commit ourselves and let people down....we'd rather be small but perfectly formed!

 

Ordering

 

The Shaker Kitchen & Furniture Workshop is no longer offering an ecommerce facility on it's On-Line Catalogue.  However, we can still take payments by cheque or by BACS for goods you wish to order.

Once payment has been received, you should expect the following timetable:

  • Shaker crafts/gifts - normally within 3 to 7 days.  
  • Shaker furniture - you will be advised according to the furniture piece(s) you require (smaller items such as peg board normally within 5 to 10 days).
  • Special order items may take up to 12 weeks, but generally allow 6 - 8 weeks.

Obviously delivery times are given in good faith and we do try to make sure that you receive your goods in the shortest time possible (we know how frustrating it is to wait!).  If you require a piece by a certain deadline (such as for a birthday or special occasion), please contact us by telephone in the first instance and we will always do our best to accommodate. 

You are more than welcome to visit our workshop to collect your order.  Please indicate your wish to do so at the time of placing the order and we will advise you when your goods are ready for collection.

 

Kitchens/Furniture

 

* What areas do you cover?

We hope you love our kitchens as much as our customers do! Unfortunately though, we cannot cover the whole of the UK and therefore limit our area to Cambridgeshire, Norfolk, Suffolk, south Lincolnshire, Essex, Hertfordshire and North London.

If you are not sure whether you fall into our catchment area, please do not hesitate to telephone.

 

* Do you have a showroom?
 

You are more than welcome to visit our workshop where we can show you kitchens and furniture pieces being made, as well as numerous examples of Shaker furniture and accessories.  You can also peruse our extensive range of granite and wooden worktops and ironmongery ranges.  Please telephone if you would like to arrange a workshop visit so that we can ensure there is somebody available to spend time with you.

Please remember you will be visiting a working workshop, NOT a flashy showroom and as we are a small business, we advise that you do not just "chance it", especially if you have to travel.   As site visits and installations occur, the workshop is not always manned full time, and even when it is, sometimes work schedules mean that we cannot just down tools.  Please do not disappoint yourselves - book a visit and we'll arrange a mutually convenient time when you will receive our full attention!

 

* Do you have a kitchen brochure?
 

As our kitchens are totally bespoke, we are not limited to any range, timber, finish or colour.  New projects are added to our website on a regular basis and you are more than welcome to visit our workshop where you can see kitchens being made.  The same applies for furniture.  See also brochure question above.

If you are looking for a factory built kitchen we will go through the brochures when you visit our workshop. We have found that continually sending out brochures is a wasteful overhead which will ultimately lead to an increase in prices - for this reason we no longer do this as a matter of course.  

 

* I am interested in having a design and quotation for a kitchen or piece of furniture - what is the next step?
 

You can either email with a brief idea of your requirements, fill out an enquiry form or telephone us in the first instance.  We positively encourage potential customers to make an appointment to visit us in person at our workshop and find this very beneficial prior to making an appointment for a home survey. 

 

* I've already got a kitchen on order, do you do kitchen installations only?
 

Yes, we do when capacity allows - we have many years' experience in installing both bespoke and factory made kitchens and can offer you a dry-fit service (i.e cabinetry and worktops only) or a full service which could include flooring, electrics, gas work, plumbing, tiling and decoration.  Click here to view more information about these services.

 

Worktops/Flooring

 

* How do I order solid wood worktops or flooring?

 

Solid wood worktops and flooring are shown on our website for ideas when planning a new kitchen or room project.   Due to continually increasing bookings, we are no longer retailing these products and we cannot answer requests for quotations.

 

* How do I order granite worktops?
 

Granite (and shortly marble) is shown on our website for ideas when planning a new kitchen.  We do not sell granite other than part of a kitchen or furniture commission and cannot respond to requests for quotations.

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